How Account Deletion Works
- Submit Request: Fill out the form below with your account credentials and reason for deletion (optional).
- Email Confirmation: We'll send a confirmation email to your registered email address within 24 hours.
- Verification Period: You have 7 days to cancel the deletion request by clicking the link in the confirmation email.
- Permanent Deletion: After 7 days, your account and data will be permanently deleted from our servers (30 days for complete removal).
What Gets Deleted
| Data Type | Status | Retention Period |
|---|---|---|
| Account credentials | Deleted | Immediate (7-day grace period) |
| Personal information | Deleted | 30 days |
| ISP account data | Deleted | 30 days |
| Card templates & jobs | Deleted | 30 days |
| Usage analytics | Deleted | 30 days |
| Billing records | Retained | 7 years (legal requirement) |
| Audit logs | Retained | 90 days (security requirement) |
Why Some Data Is Retained
- Billing records: Required by law for tax and accounting purposes
- Audit logs: Required for security, fraud prevention, and legal compliance
All retained data is anonymized and cannot be linked back to your account.